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Important Notice: Our travel insurance policy now covers Cancellation as a result of a positive diagnosis of Covid-19 and we also now cover Medical Expenses abroad as a result of Covid-19. All other claims relating to Covid-19 or Government Restrictions on travel are excluded. Please Click Here for further information on cover for Covid-19.
  • What to do when your flight is cancelled or delayed?

    Travel Insurance Guide

     
     
     
     
      

Having your flight cancelled or delayed, or being denied boarding is always very frustrating. But things are less stressful when you know your rights as a passenger and what to do in cases such as these.

 Although it's the airline's duty to display these rights at the check-in desk, many people often don't know they're entitled to care and assistance or even compensation from the airline. For this reason, we decided to put this guide together to help you out if any of these happens next time you travel.


1. Flight Delays

2. Flight Cancellation

If your flight is cancelled, you may be entitled to up to €600 in compensation.
Marvin
  • What are my rights if my flight is cancelled?

    If your flight is cancelled the airline must also offer you the three following options under the EU law.

    1. Refund the cost of the tickets for the part of the journey you were unable to complete. Once you have requested a refund you are not entitled to claim food and drink vouchers.
    2. Rebook your journey so that you can reach your destination as soon as possible. You are entitled to the appropriate assistance in this situation, meaning meals, refreshments, hotel accommodation and free phone calls depending on the distance of the flight and how long you must wait to be rerouted.
    3. Return home and book a new trip at a later date. You have the right to demand that the new journey is on the same terms as the original journey for example same class seats.

3. Airline Compensations Claim

4. Extreme Weather & Strike Cover

Does Travel Insurance cover Airline Strikes & Bad Weather?

As you've seen above, in cases of cancellation or delays due to snow, volcano ashes, etc, you may not be entitled for compensation from the airline. Multitrip.com, however, offers Flight Cancellation and Travel Disruption as optional add-ons to your Multitrip Travel Insurance policy.

Flight Cancellation Cover

Flight Cancellation optional cover would help you cover:

  • additional accommodation and travel expenses incurred in reaching your overseas destination and/or in returning to Ireland should your flight be cancelled or delayed for more than 24 hours after check-in.

Travel Disruption Cover

Travel Disruption optional cover provides the following cover:

  • If your flight is cancelled or delayed for more than 12 hours, it covers additional accommodation and travel costs up to €1,000.
  • If your flight is cancelled or delayed for more than 12 hours, then you can claim back up to €1,000 for irrecoverable unused travel and accommodation costs should you cancel.
  • Claim back up to €1,000 for accommodation if you have to be moved from your current location or cut your trip short because of flood, earthquake, volcanic eruption etc.
  • Covers cancellation or curtailment charges should the Foreign & Commonwealth Office or World Health Organisation advise against travel to the country or specific area you are travelling to.
  • Gives you control of the situation and the added security that you have sufficient cover should an airline cancel, delay or redirect your flight after take-off.

Please keep in mind that Travel Disruption cover will take 7 days to be effective and won't provide cover for anything existing or being publicly announced at the time of purchase. So, don't wait! Get a quote and add it to your policy now.

Why choose Multitrip.com?

No matter what holiday or trip you have planned abroad, we will help you stay protected. Whether it’s a single trip to Europe, a backpacker trip to Asia, or multiple trips around the world each year, you can rest assured that we have a Travel Insurance policy to suit your needs.


Super Competitive Prices

In addition to affordable Travel Insurance, Multitrip.com provides up to three levels of cover and a full range of discounts and benefits.


Easy Claims Process

The claims process is made as fast, simple and straight forward as possible. Liaise with an experienced team, committed to providing the highest standards of service.


Award Winning Travel Insurance Provider

Multitrip.com is part of the Blue Insurance Group, winner of many Best Travel Insurance Provider awards and Deloitte Best Managed Companies Award 2013 to 2018.


Expert Friendly Customer Service

Our Customer Service team is always ready to help and can be reached via phone, email and social media. FAQs also available.

 

Super Competitive Prices

In addition to affordable Travel Insurance, Multitrip.com provides up to three levels of cover and a full range of discounts and benefits.

Easy Claims Process

The claims process is made as fast, simple and straight forward as possible. Liaise with an experienced team, committed to providing the highest standards of service.

Award Winning Travel Insurance Provider

Multitrip.com is part of the Blue Insurance Group, winner of many Best Travel Insurance Provider awards and Deloitte Best Managed Companies Award 2013 to 2018.

Expert Friendly Customer Service

Our Customer Service team is always ready to help and can be reached via phone, email and social media. FAQs also available.

Super Competitive Prices

In addition to affordable Travel Insurance, Multitrip.com provides up to three levels of cover and a full range of discounts and benefits.

Award Winning Travel Insurance Provider

Multitrip.com is part of the Blue Insurance Group, winner of many Best Travel Insurance Provider awards and Deloitte Best Managed Companies Award 2013 to 2018.

Expert Friendly Customer Service

Our Customer Service team is always ready to help and can be reached via phone, email and social media. FAQs also available.