Travel Insurance Including Covid-19 Cover

Important Information for Covid-19 and your Travel Insurance

Please check the Department of Foreign Affairs (DFA) website to ensure you are up to date on the latest travel advice relating to the area/country you are travelling to. The policy will not cover any claims if you travel to an area the Department of Foreign Affairs is advising against 'all' or 'Avoid Non-Essential Travel'.

Booking a Travel Insurance Policy

To ensure you stay protected for future trips aboard, you can book a policy by clicking here.

Travel Insurance Frequently Asked Questions

• Before your trip

• If my travelling companion and I fall ill with Covid-19 at home and cannot travel, am I covered for cancellation?

  Multitrip.com travel insurance policy includes cover for cancellation if you, your travelling companion or any person you have arranged to stay with during your trip receives a Covid-19 diagnosis within 14 days before the start date of the trip, or if admitted to hospital with a Covid-19 diagnosis within 28 days before the start date of the trip.
  
  You won't be covered for any Covid-19 claim events occurring within 14 days of the date you purchased insurance unless the insurance is purchased within 48 hours of booking the trip.
  
  This cover is subject to the policy terms, limits, conditions and exclusions.

• If my family member is hospitalised with Covid-19 and as a result you cannot travel, am I covered for cancellation?

  Multitrip.com travel insurance policies include cover for cancellation if your close relative or close business associate is admitted to hospital with a Covid-19 diagnosis at the time of the trip and/or the death of Your close relative or close business associate due to Covid-19 at the time of the Trip.
  
  You won’t be covered for any Covid-19 claim events occurring within 14 days of the date you purchased insurance unless the insurance is purchased within 48 hours of booking the trip.
  
  This cover is subject to the policy terms, limits, conditions and exclusions.

• If I buy a policy now and the Department of Foreign Affairs (DFA) changes their advice on my country of destination to 'Avoid Non-Essential Travel' before my trip, am I covered for cancellation of flights and accommodation?

  There is no cover for any claim related to a change in DFA advice or government lockdown.

• Would travel insurance cover me if I have to cancel a holiday as I cannot restrict my movements when I return home from a foreign trip due to my job or other commitments?

  No, there is no cover in this event.

• How do I make a claim?

  All claims must be reported to our Claims Department within 31 days or as soon as possible following an insured event. You must forward original documentation when claiming. You will also be required to forward a copy of your Validation Certificate and Policy Wording. Contact details for the Claims Department can be found in your policy Summary. Please click here to find out how to make a claim

• During your trip

• If I fall ill with Covid-19 abroad and need medical treatment abroad, am I covered for medical expenses?

  Multitrip.com travel insurance policies provide cover for emergency medical and other expenses incurred abroad if you catch Covid-19 subject to the policy terms, limits, conditions and exclusions.
  
  Please note that we will not cover Covid-19 related claims where you have travelled to an area that the Department of Foreign Affairs (DFA) has advised against all or all but essential travel.
  
  All customers and partners should refer to the Travel Advice section on the DFA's website prior to purchasing a policy and/or departure to ensure the policy provides the required cover for their trip.

• If I fall ill with Covid-19 abroad and need to be repatriated to Ireland/UK, am I covered for this?

  Multitrip.com travel insurance policies provide cover for emergency medical and other expenses incurred abroad if you catch Covid-19 subject to the policy terms, limits, conditions and exclusions; repatriation to Ireland/UK is covered under this section.
  
  Please note that we will not cover Covid-19 related claims where you have travelled to an area that the Department of Foreign Affairs (DFA) has advised against all or all but essential travel.
  
  All customers and partners should refer to the Travel Advice section on the DFA's website prior to purchasing a policy and/or departure to ensure the policy provides the required cover for their trip.

• If I contract Covid-19 whilst on a trip (with no symptoms and incur no medical expenses) and I am denied boarding due to the positive diagnosis, am I covered for reasonable additional transport or accommodation expenses?

  Multitrip.com travel insurance policies provide cover for emergency medical and other expenses incurred abroad if you catch Covid-19 subject to the policy terms, limits, conditions and exclusions. In the event of a positive diagnosis of Covid-19 abroad, the policy will cover reasonable additional transport (economy class) or accommodation expenses incurred up to the standard of your original booking if you must extend your stay up to the amount of €2,000.
  
  Please note that we will not cover Covid-19 related claims where you have travelled to an area that the Department of Foreign Affairs (DFA) has advised against all or all but essential travel.
  
  All customers and partners should refer to the Travel Advice section on the DFA's website prior to purchasing a policy and/or departure to ensure the policy provides the required cover for their trip.

• If I fall ill with Covid-19 abroad and need to extend my stay as a result of it, incurring additional costs, is it covered?

  Multitrip.com travel insurance policies provide cover for emergency medical and other expenses incurred abroad if you catch Covid-19 subject to the policy terms, limits, conditions and exclusions. This section also provides cover for any reasonable additional transport (economy class) or accommodation expenses incurred, up to the standard of your original booking, if it is medically necessary for you to stay beyond your scheduled return date up to the amount of €2,000.
  
  Please note that we will not cover Covid-19 related claims where you have travelled to an area that the Department of Foreign Affairs (DFA) has advised against all or all but essential travel.
  
  All customers and partners should refer to the Travel Advice section on the DFA's website prior to purchasing a policy and/or departure to ensure the policy provides the required cover for their trip.

• If I am diagnosed with Covid-19 whilst on my trip and must self-isolate in my accommodation, can I claim for any cancelled excursions?

  Multitrip.com travel insurance policies include cover for your irrecoverable unused pre-paid charges (including sports, concert and entertainment tickets), which you have paid or are contracted to pay, only if you receive a Covid-19 diagnosis within 14 days of the start date of your trip.
  
  This cover is subject to the policy terms, limits, conditions and exclusions.

• If I need to curtail my trip as a close relative has passed away from Covid-19, am I covered for curtailment?

  Multitrip.com travel insurance policies include cover for curtailment in the event your close relative or close business associate is admitted to hospital with a Covid-19 diagnosis at the time of the trip and/or the death of your close relative or close business associate due to Covid-19 at the time of the trip.
  
  A special condition of this cover is that the insured customer must contact our Emergency Assistance Service whilst away to seek approval before returning home.
  
  Please see definition of close relative contained within the policy wording.

• If I buy a policy now and the Department of Foreign Affairs (DFA) changes their advice on my country of destination to 'Avoid Non-Essential Travel' while I am away on my trip, what am I covered for?

  Multitrip.com travel insurance policies will continue to cover you up to the limits on your policy until you return home, even if DFA advice changes to 'Avoid Non-Essential Travel' while you are abroad.

• How do I make a claim?

  All claims must be reported to our Claims Department within 31 days or as soon as possible following an insured event. You must forward original documentation when claiming. You will also be required to forward a copy of your Validation Certificate and Policy Wording. Contact details for the Claims Department can be found in your policy Summary. Please click here to find out how to make a claim

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