Make a Claim

You must give written notice to MAPFRE Assistencia Travel Claims as soon as possible, but in any event within 31 days.

Please select the relevant claims form to your claim:

• Medical & emergency expenses / hospital benefit
• Baggage, personal effects and money
• Cancellation
• Curtailment (Early Return Home)
• Travel delay / Missed Departure / Missed Connection

The above links are PDF downloads that are required to be printed and fully completed by you and returned to:

MAPFRE Assistencia Travel Claims,
Ireland Assist House,
22-26 Prospect Hill,
Galway

You can contact MAPFRE Assistencia Travel Claims directly on 091 560638.

Please ensure that all Original Documentation in support of your claim is sent with your claims form as photocopies are not acceptable and can lead to a delay in the handling of your claim.

An acknowledgement letter will be sent to you upon receipt of your completed claims form that will advise you of your claims reference number. Please ensure that this reference is quoted in any future contact.

If your policy was issued before the 01/01/2011 then please click here to download the relevant claim form.