telephone 0333 355 6181
telephone0333 355 6181

Make a claim

If your policy was issued issued prior to the 01/11/2013 then please contact:

MAPFRE Assistance Travel Claims
Tel: 01454 643 420

You can also obtain a claim form online at

The notification must be made within 31 days or as soon as possible thereafter following a Bodily Injury, illness, disease, incident, event, redundancy or the discovery of any loss, theft or damage which may give rise to a claim under this policy.

When contacting the claims department please have the following information to hand:

Reference: Blue UK 2014 - 2015

  • Policy number
  • Date insurance purchased
  • Resort and country visited
  • Value of claim
  • Brief circumstances
  • Travel dates
  • Incident date

Failure to have the above information to hand may result in your claim being delayed.