telephone 0333 355 6181
telephone0333 355 6181

Make a claim

For policies Underwritten by Zurich please call 01702 842928 to register your claim, or you can submit your claim online by clicking here

Please click here if you need to download claims forms.

The above links are PDF downloads that are required to be printed and fully completed by you and returned to:
Claims Settlement Agencies Limited
308-314 London Road
Hadleigh, Benfleet
Essex SS7 2DD

The notification must be made within 31 days or as soon as possible thereafter following a bodily Injury, illness, disease, incident, event, redundancy or the discovery of any loss, theft or damage which may give rise to a claim under this policy.

When contacting the claims department please have the following information to hand:

Reference: UK
  • Policy number
  • Date insurance purchased
  • Resort and country visited
  • Value of claim
  • Brief circumstances
  • Travel dates
  • Incident date

Failure to have the above information to hand may result in your claim being delayed.

For policies Underwritten by Mapfre issued prior to 1st December 2021: Please call 0203 3622 424 to register your claim.

Please review your policy documents if you are unsure who to contact when making a claim. You can view your policy document by logging in to your online account here