Contact us

Our Location in the UK

Please note that our phone lines will be down from 4pm today, 6th November to facilitate our office relocation to a new bigger premises and will re-open Saturday 7th November at 1pm. Our websites will still operate as normal and continue to work without disruption. We apologise for any inconvenience and thank you for your patience.

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UK Office:

Multitrip.com
1 Neptune Court
Vanguard Way
Cardiff CF24 5PJ.

Sales*: 0844 871 6181
*Calls cost 7p per min plus your network charges
Customer Queries: 0333 355 6181
Fax: 0333 355 0251
Email: info@multitrip.com

Opening hours:
Monday - Friday: 08:30 – 18:30
Saturday: 09:30 – 16:00
Sunday: 10:00 – 14:00

Complaints

If you have a complaint about the sale of your policy or our website, please contact us on complaints@blueinsurance.co.uk.

We will do our best to resolve your complaint within 8 weeks of receipt of your initial complaint. If we are unable to resolve your complaint you may refer the matter with the Financial Ombudsman Service (https://www.financial-ombudsman.org.uk/). You will also be able to use the EC On-line Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr/main/ who will notify the Financial Ombudsman Service on your behalf. Our full Complaints Procedure is available on request.

For all other complaints (including about Claims), please refer to the Complaints Procedure of your policy wording.