Contact us

Our Location in the UK

Please note that our phone lines will be down from 4pm today, 6th November to facilitate our office relocation to a new bigger premises and will re-open Saturday 7th November at 1pm. Our websites will still operate as normal and continue to work without disruption. We apologise for any inconvenience and thank you for your patience.

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UK Office:

Multitrip.com
1 Neptune Court
Vanguard Way
Cardiff CF24 5PJ.

Telephone: 0333 355 6181
Email: info@multitrip.com

Opening hours:
Monday - Friday: 9am – 5pm
Saturday: 9:30am – 4pm
Sunday: Closed

Complaints

If you have a complaint about the sale of your policy or our website, please contact us on complaints@blueinsurance.co.uk.

We will do our best to resolve your complaint within 8 weeks of receipt of your initial complaint. If we are unable to resolve your complaint you may refer the matter with the Financial Ombudsman Service (https://www.financial-ombudsman.org.uk/). Our full Complaints Procedure is available on request.

For all other complaints (including about Claims), please refer to the Complaints Procedure of your policy wording.