Making a claim

You must give written notice to the claims department as soon as possible, but in any event within 31 days.
When contacting the claims department please have the following information to hand.

Scheme Reference: multitrip.com

• Policy Number
• Resort and country visited
• Value of claim
• Brief circumstances
• Travel dates
• Incident Date

Failure to have the above information to hand may result in your claim being delayed.

Claims Department Contact Details

All Claims Except Legal Expenses:
AXA Assistance Claims Centre
P.O. Box 54098
London
SW20 8UU.
Tel: 0845 271 2459 or from outside the UK +44 845 271 2459.

Legal Expenses Only:

AXA Assistance
4th Floor
Windsor House
Pepper Street
Chester
CH1 1DF

Tel: 0845 271 2449 or from outside the UK +44 845 271 2449.