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Deloitte Best Managed Company
Customer Service: 0333 355 6181
*New Customers: 0844 871 6181
*Calls cost 7p per minute plus your phone company's access charge

Make a claim

If your policy was issued prior to the 06/06/2014 but after the 01/11/2013 then please contact:

Multitrip.com Travel Insurance Claims (All Claims except Overseas Legal Expenses and Assistance)
Tel: 0844 273 2787 (Calls cost 7p per minute plus your standard network charges)

Legal Expenses Only
Tel: 0844 273 2788 (Calls cost 7p per minute plus your standard network charges)

The notification must be made within 31 days or as soon as possible thereafter following a Bodily Injury, illness, disease, incident, event, redundancy or the discovery of any loss, theft or damage which may give rise to a claim under this policy.

When contacting the claims department, please have the following information to hand:

When contacting the claims department, please have the following information to hand:

  • Name of Your policy and where it was purchased
  • Policy number
  • Date insurance purchased
  • Date insurance purchased
  • Value of claim
  • Brief circumstances
  • Travel dates
  • Incident date

Failure to have the above information to hand may result in your claim being delayed.

If your policy was issued prior to the 01/11/2013 then please click here for further details.