Make a claim

You must give written notice to us as soon as possible, but in any event within 30 days.
Please select the relevant claims form to you claim:

• Cancellation due to Medical Reasons Form
• Cancellation Form
• Catastrophe Claim Form
• Curtailment due to medical reasons Form
• Curtailment Form
• Delayed Departure Form
• Legal Expenses/Personal Accident/Personal Liability/Hijack Form
• Medical Certificate Form
• Medical Expenses Form
• Missed Departure Form
• Personal Belongings Form
• Personal Belongings & Money Form
• Personal Money Form
• Ski Claim Form
• Exam Failure Form
• Baggage Delay, Baggage & Money
• Cancellation Winter Sports
• Curtailment Winter Sports
• Medical cert
• Personal Accident and Public Liability
• Travel Delay and Missed Departure

The above links are PDF downloads that are required to be printed and fully completed by you and returned to:

Axa Assistance,
Abco Kovex Building,
Swords Business Park,
Swords,
Co.Dublin.

Please ensure that all Original Documentation in support of your claim is sent with your claims form as photocopies are not acceptable and can lead to a delay in the handling of your claim.

An acknowledgement letter will be sent to you upon receipt of your completed claims form that will advise you of your claims reference number. Please ensure that this reference is quoted in any future contact.

Alternatively you can contact us directly on 0818 286878 (Irl) or 0845 601 6556 (NI/UK)