Making a claim

If your policy was issued before the 01/01/2011 then please click here for further details.

You must give written notice to the claims department as soon as possible, but in any event within 31 days.
When contacting the claims department please have the following information to hand

Scheme Reference: multitrip.com

• Policy Number
• Resort and country visited
• Value of claim
• Brief circumstances
• Travel dates
• Incident Date

Failure to have the above information to hand may result in your claim being delayed.

Claims Department Contact Details - For Policies Issued after 01.01.2011

Mondial Assistance (UK) Limited
PO Box 1900,
Croydon,
CR90 9BA

Tel: 020 8239 4005.